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Client Services Specialist - Digital

 

NGP VAN is a customer-focused, technology solutions organization that is determined to help Democrats and their allies succeed. We’re currently looking for a Client Services Specialist to help live and breathe our mission. This opening would be in our Washington, DC office and would be primarily focused on our digital tools.

Responsibilities

As a member of our Client Services Team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our software. Not only will you be supporting our clients with your exceptional customer-service skills, but you’ll also be conducting web-based customer training; getting new customers up and running with our software; documenting easy to use solutions in our knowledge-base repository and writing how-to-guides for our software. Even though this is an entry-level position, it is not for the faint at heart when it comes to dedication, team work and collaboration.

Required Knowledge, Skills, and Abilities

Effective oral and written communication skills.

Previous experience teaching or training, including activities such as mentoring, tutoring and/or computer support.

Demonstrated and passionate interest in Democratic political campaigns and online fundraising.

Professional phone manner and undying patience.

Proven ability to self-motivate and demonstrated work ethic.

Critical thinking, logical problem solving ability, and a willingness to learn.

Proven ability to organize, prioritize and complete diverse projects; strong attention to detail and accuracy.

Some familiarity with HTML, CSS, or Javascript. Familiarity with online fundraising and list building techniques a bonus.

Previous experience using NGP VAN in a campaign setting.

About NGP VAN

NGP VAN is a leading provider of campaign software and technology services to Democrats and their allies. We work hard to help our clients with innovative technologies and strategies, and to develop rewarding careers for our staff. NGP VAN has a fun and relaxed company culture, including blowing off steam at the company ping-pong table or on a softball field and enjoying annual company retreats. We also have a strong benefits package that includes company-paid health care and dental insurance, a 401(k) plan, free snacks, sodas, chocolate and casual Friday every day. We take pride in being a progressive and open-minded workplace. You can learn more about our 18 years of growth and success at ngpvan.com/about-us.

 

How to Apply:

Please apply via Jazz by clicking here.